Terms of Use

Last updated: 25 Mars 2025

Welcome to the official website of Riad La Clé d’Or.

By accessing or using www.riadlacledor.com, you agree to these Terms of Use.

Please read them carefully before using the website or making a reservation.

1. Website Owner

This website is operated on behalf of:

Riad La Clé d’Or
157 Derb Rahala, Kasbah, Medina
Marrakech, Morocco

Website: www.riadlacledor.com
Email:reservation@riadlacledor.com

2. Purpose of the Website

The website provides information about Riad La Clé d’Or and its accommodation, restaurants, wellness services, experiences, packages, offers and related hospitality services.

The website may also allow visitors to request or make reservations.

3. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to the website or its systems

• Introduce viruses, malicious software or harmful code

• Interfere with the operation or security of the website

• Use automated systems to extract website content without permission

• Use our website or content for fraudulent or unlawful purposes

• Misrepresent your identity when making a reservation

We reserve the right to restrict access where misuse, fraud or security threats are suspected.

4. Website Information

We aim to provide accurate and up-to-date information concerning rooms, services, photographs, facilities, experiences, menus, offers and rates.

However, information may occasionally change or contain errors.

Images on the website are intended to represent the style and character of the property. Individual rooms, decoration, views, furnishings or amenities may vary.

Riad La Clé d’Or reserves the right to correct errors or update information without prior notice.

5. Reservations

A reservation is considered confirmed only when you receive an official booking confirmation from Riad La Clé d’Or or from the authorised booking platform through which you made the reservation.

The conditions associated with the selected room rate or package form part of your reservation.

These may include:

• Payment requirements

• Deposit requirements

• Cancellation conditions

• Modification conditions

• No-show conditions

• Minimum-stay requirements

• Occupancy restrictions

• Package-specific conditions

Please review these conditions before confirming your reservation.

6. Rates and Taxes

Prices displayed on our website may vary according to:

• Dates

• Room category

• Availability

• Number of guests

• Selected package

• Promotional offer

• Booking conditions

Taxes and charges will be presented according to the applicable booking conditions.

Unless explicitly stated otherwise, additional services such as airport transfers, spa treatments, meals, activities and private experiences are not automatically included in the accommodation price.

7. Payments

Depending on the selected rate, Riad La Clé d’Or may require a payment, deposit or valid payment guarantee to confirm a reservation.

Where an external payment processor is used, the transaction may also be subject to that provider’s terms and conditions.

You are responsible for ensuring that payment information supplied during the booking process is accurate and authorised.

8. Cancellation and Modification

Cancellation and modification conditions vary according to the rate, offer or package selected.

The conditions displayed before confirmation and contained in your booking confirmation will apply to your reservation.

Certain promotional, prepaid or special rates may be non-refundable or subject to stricter conditions.

9. No-Show and Early Departure

If a guest does not arrive for a confirmed reservation or leaves before the scheduled departure date, charges may apply according to the conditions attached to the reservation.

10. Guest Information

Guests are responsible for providing accurate information when making a reservation.

Riad La Clé d’Or may request identification and other information required under applicable regulations during check-in.

The person making a reservation is responsible for ensuring that other guests included in the booking are aware of the applicable booking and stay conditions.

11. Special Requests

We are happy to consider requests concerning room preferences, celebrations, dietary requirements, transfers, experiences or other arrangements.

However, special requests are subject to availability and are not guaranteed unless expressly confirmed by Riad La Clé d’Or.

Some requests may involve additional charges.

12. Offers and Packages

Special offers and packages may be subject to specific conditions, booking periods, travel dates, minimum stays, availability or exclusion dates.

Unless explicitly permitted, offers cannot be combined with other promotions.

13. Third-Party Services

Our website may refer guests to independent providers of services such as transportation, activities or experiences.

Where a service is provided independently by a third party, that provider may have its own terms, policies and responsibilities.

14. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Riad La Clé d’Or.

This includes:

• Photographs

• Videos

• Logos

• Branding

• Text

• Graphics

• Website design

• Layout

• Illustrations

Content may not be reproduced, distributed, modified, commercially exploited or published without prior written permission.

Personal and non-commercial viewing of the website is permitted.

15. Website Availability

We make reasonable efforts to maintain website availability but cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, hosting interruptions or circumstances outside our control.

16. External Links

Our website may include links to external websites for convenience.

Riad La Clé d’Or does not control these third-party websites and is not responsible for their content, security, availability, privacy practices or terms.

17. Limitation of Liability

To the extent permitted by applicable law, Riad La Clé d’Or shall not be responsible for indirect losses resulting solely from inability to access the website, third-party websites, internet interruptions or circumstances outside its reasonable control.

Nothing in these Terms is intended to exclude rights or responsibilities that cannot legally be excluded.

18. Force Majeure

Riad La Clé d’Or shall not be responsible for failure or delay in performing an obligation where this is caused by circumstances outside its reasonable control, subject to applicable law and the specific conditions of the reservation.

Such circumstances may include natural events, government measures, transportation disruption, utility outages, civil emergencies or other events beyond reasonable control.

19. Privacy

Use of personal information obtained through our website is governed by our Privacy Policy.

20. Changes to These Terms

Riad La Clé d’Or may modify these Terms of Use when necessary.

The version published on the website at the relevant time will apply to website use.

Changes to confirmed reservations will remain subject to the terms applicable to the booking and applicable law.

21. Applicable Law

These Terms are governed by the applicable laws of the Kingdom of Morocco.

Any dispute will be handled in accordance with applicable Moroccan law and any mandatory consumer protections that apply.

22. Contact

For questions concerning these Terms of Use, reservations or our services, please contact:

Riad La Clé d’Or
157 Derb Rahala, Kasbah, Medina
Marrakech, Morocco

Website: www.riadlacledor.com
Email: reservation@riadlacledor.com